Contact Us

WE’RE HERE TO HELP

Have a question about a product, size, order, payment, delivery, return, or refund?

Contact Dark Raven Hide and our customer-support team will assist you.

Customer-support email: darkravenhides@gmail.com

You can also send us a message using the contact form below.

We aim to respond to most enquiries within 1–2 business days. Response times may be longer during weekends, public holidays, product launches, or periods of unusually high order volume.

BEFORE CONTACTING US

To help us respond efficiently, please include:

  • Your full name

  • Your email address

  • Your order number, where applicable

  • The product name or product-page link

  • A clear explanation of your question or issue

  • Your tracking number for delivery enquiries

  • The size or product option involved

Please make sure your email address is entered correctly so we can respond.

PRODUCT AND SIZING QUESTIONS

If you need help choosing a product or size, contact us before ordering.

Please provide:

  • The product name or link

  • Your usual clothing size

  • The size you are considering

  • Relevant body measurements

  • Your preferred fit, such as fitted, regular, relaxed, or oversized

Sizing information is intended to help customers make an informed selection, but the final size choice remains the customer’s responsibility.

If a product page provides measurements or instructions that differ from our general Size Guide, follow the product-specific information.

ORDER SUPPORT

For help with an existing order, include your order number.

You can contact us regarding:

  • Order confirmation

  • Order status

  • Address corrections

  • Size or product changes

  • Cancellation requests

  • Payment questions

  • Shipping and tracking

  • Delayed or missing deliveries

  • Returns and exchanges

  • Damaged, defective, or incorrect items

Order changes and cancellations cannot be guaranteed after processing, preparation, or shipment has begun.

Contact us as quickly as possible if a change is required.

SHIPPING AND TRACKING

Dark Raven Hide provides free standard worldwide shipping with every order. No minimum order value is required.

Standard order processing normally takes approximately 5–7 business days. Transit after dispatch normally takes approximately 5–7 business days, giving an estimated total delivery period of approximately 10–14 business days.

For a shipping or tracking enquiry, include your order number and tracking number where available.

Before contacting us about a delayed shipment:

  1. Review the latest tracking information.

  2. Check for a delivery-attempt notice.

  3. Confirm that the delivery address is correct.

  4. Check with household members, neighbors, building reception, or the selected safe location.

  5. Contact the carrier if its tracking page requests additional information.

If tracking has not updated for more than seven business days, contact us so we can review the shipment.

For complete shipping information, review our Shipping & Delivery Policy:

https://darkravenhide.com/pages/shipping-delivery

RETURNS, EXCHANGES, AND REFUNDS

Eligible return requests must be submitted within 15 calendar days of delivery.

Before sending an item back, contact us and wait for return approval and instructions.

Do not send a return to the address shown on the original shipping label or to an address found through another source unless Dark Raven Hide specifically authorizes it.

When requesting a return or exchange, include:

  • Your order number

  • The product you want to return

  • The reason for the return

  • The requested replacement size or product, if applicable

  • Photographs when reporting damage, a defect, or an incorrect item

For complete eligibility requirements, return shipping costs, exchanges, and refund timelines, review our Return & Refund Policy:

https://darkravenhide.com/pages/return-refund-policy

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an order arrives damaged, defective, or different from what you ordered, contact darkravenhides@gmail.com as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the issue

  • A photograph of the complete product

  • Close-up photographs of the damage or defect

  • Photographs of the package and shipping label when delivery damage is involved

Please keep the product and its original packaging until we have reviewed the request.

If photographs cannot be attached through the contact form, email them directly to darkravenhides@gmail.com with your order number.

BUSINESS ENQUIRIES

For legitimate wholesale, media, partnership, or other business enquiries, email darkravenhides@gmail.com.

Include your name, business or publication name, website, reason for contacting us, and relevant proposal details.

Sending a proposal does not create a partnership, endorsement, agency relationship, or obligation for Dark Raven Hide to participate or respond.

SECURITY NOTICE

Dark Raven Hide will never ask you to send the following by email or through our contact form:

  • Your complete credit or debit card number

  • Card security code

  • Customer-account password

  • One-time password or authentication code

  • Online-banking password

  • Unnecessary identity documents

If payment verification is required, follow only the secure instructions provided through the official checkout or payment provider.

CONTACT DETAILS

Dark Raven Hide
Website: https://darkravenhide.com
Email: darkravenhides@gmail.com
Contact form: https://darkravenhide.com/pages/contact
Response time: Normally within 1–2 business days

HELPFUL LINKS

Shipping & Delivery Policy:
https://darkravenhide.com/pages/shipping-delivery

Return & Refund Policy:
https://darkravenhide.com/pages/return-refund-policy

Privacy Policy:
https://darkravenhide.com/pages/privacy-policy

Terms & Conditions:
https://darkravenhide.com/pages/terms-conditions

Size Guide:
https://darkravenhide.com/pages/size-guide

CONTACT-FORM PRIVACY

Information submitted through our contact form will be used to review and respond to your enquiry, provide customer support, manage an order, prevent fraud, or meet applicable legal obligations.

Please review our Privacy Policy for more information:

https://darkravenhide.com/pages/privacy-policy

FREQUENTLY ASKED QUESTIONS

How quickly will I receive a response?

We aim to respond to most enquiries within 1–2 business days. Weekends, public holidays, and high-volume periods may result in a longer response time.

Where can I find my order number?

Your order number is included in the order-confirmation email sent after checkout.

Can I cancel or change my order through this form?

Yes, you may submit a request. However, changes and cancellations cannot be guaranteed after processing or preparation has begun.

Can I send photographs through the contact form?

If the contact form does not support attachments, email photographs directly to darkravenhides@gmail.com and include your order number.

Should I send a return to the address on my parcel?

No. Contact us first and wait for approved return instructions. The sender address may not be the correct return-processing location.