Shipping & Delivery Policy

Dark Raven Hide provides free standard worldwide shipping on every order to destinations supported by our shipping partners.

This policy explains our order-processing times, delivery estimates, tracking procedures, customs charges, and how delayed, damaged, or undeliverable shipments are handled.

Last updated: September 29, 2026

SHIPPING AT A GLANCE

Free standard worldwide shipping is included with every order.
No minimum order value is required for free standard shipping.
Standard order processing normally takes approximately 5–7 business days.
Estimated transit time after dispatch is approximately 5–7 business days under normal conditions.
Most orders are expected to arrive within approximately 10–14 business days after being placed.
Tracking information is provided after dispatch.
Express shipping may be available for selected destinations at checkout.
Customs duties, import taxes, tariffs, and clearance charges are the customer’s responsibility unless checkout expressly states otherwise.
Delivery estimates are not guaranteed delivery dates.

1. WHERE WE DELIVER

Dark Raven Hide ships to most destinations worldwide, subject to carrier availability and applicable restrictions.

Delivery availability may depend on:

Carrier coverage
Customs and import requirements
Government regulations
International trade restrictions
Security or service limitations affecting a destination

If we cannot deliver an order to the address provided, we will contact the customer to discuss an alternative address or cancel the affected order and issue an applicable refund.

2. FREE STANDARD WORLDWIDE SHIPPING

Dark Raven Hide provides free standard worldwide shipping on every order.

There is no minimum order value required for free standard shipping.

Free shipping covers the standard shipping service selected by Dark Raven Hide.

Free standard worldwide shipping does not include:

Customs duties
Import taxes
Tariffs
Brokerage or clearance fees
Address-correction charges
Storage charges
Charges resulting from refused or unclaimed delivery
Optional express or premium shipping services

Customers will not be charged for standard shipping by Dark Raven Hide.

Customs duties and other charges imposed by a carrier, government, or customs authority are separate from our free standard shipping service.

3. EXPRESS SHIPPING

Express shipping may be available for selected destinations.

Any applicable express shipping charge and delivery estimate will be displayed during checkout.

Express shipping is optional. Customers who do not select an express service will receive free standard worldwide shipping.

Express shipping may reduce carrier transit time, but it does not necessarily reduce order-processing or product-preparation time.

Express delivery remains subject to customs clearance, carrier operations, weather conditions, government restrictions, and other circumstances outside our reasonable control.

4. ORDER-PROCESSING TIME

Our standard order-processing time is approximately 5–7 business days.

Processing begins after:

The order has been successfully submitted
Payment has been authorized
Required order verification has been completed
The delivery information has been reviewed

Processing may include:

Product preparation
Size and order verification
Quality inspection
Protective packaging
Shipping documentation
Final dispatch arrangements

Business days are Monday through Friday and exclude public holidays observed by our fulfillment or shipping partners.

Orders placed after business hours, during weekends, or on public holidays begin processing on the next applicable business day.

5. PRODUCT PREPARATION

Some products may be available for immediate preparation, while others may require additional handling or production coordination before dispatch.

Every order goes through our standard preparation and quality-control process.

If a product requires more than the standard processing period, an extended estimate will be displayed on the product page or communicated to the customer.

If an order contains products with different preparation times, the products may be held until the complete order is ready or dispatched separately where appropriate.

6. ESTIMATED DELIVERY TIME

After dispatch, international transit normally takes approximately 5–7 business days under standard conditions.

The estimated total delivery period is:

Processing: Approximately 5–7 business days
Transit after dispatch: Approximately 5–7 business days
Estimated total: Approximately 10–14 business days

These timeframes are estimates and not guaranteed delivery dates.

Actual delivery times may vary depending on:

Destination
Carrier service
Customs processing
Public holidays
Seasonal demand
Weather conditions
Transportation interruptions
Government restrictions
Incorrect or incomplete delivery information
Events outside our reasonable control

Customers purchasing for a specific date or event should allow additional time for preparation, shipping, and possible customs delays.

7. SHIPPING CARRIERS

Orders are shipped through established international carriers and their authorized delivery partners.

Depending on the destination and service availability, a shipment may be handled by:

DHL
UPS
FedEx
An international postal service
A regional or local delivery partner

Dark Raven Hide selects the appropriate shipping service based on:

Delivery destination
Package size and weight
Service availability
Delivery reliability
Customs requirements
Operational considerations

Customers generally cannot select a particular carrier unless carrier choices are specifically presented during checkout.

8. ORDER TRACKING

Tracking information is provided after an order has been dispatched.

The shipping confirmation will normally include:

A tracking number
The carrier’s name where available
A tracking link or instructions

Tracking information may take 24–48 hours to become active after the carrier receives and scans the package.

A lack of immediate tracking activity does not necessarily mean that the package has not been dispatched.

If tracking has not updated for more than seven business days, email darkravenhides@gmail.com with your order number and tracking number.

9. CUSTOMS DUTIES AND IMPORT CHARGES

International orders may be subject to:

Customs duties
Import taxes
Tariffs
Brokerage charges
Clearance fees
Other charges imposed by the destination country

Unless checkout expressly states that duties and taxes are included:

These charges are not included in the product price.
These charges are not part of free standard worldwide shipping.
The recipient is responsible for paying them.

Dark Raven Hide cannot control or predict the amount charged.

Customs charges are determined by the destination country’s government, customs authority, carrier, or another relevant authority.

Customers should check their country’s import requirements and potential charges before ordering.

Dark Raven Hide cannot declare an order as a gift, provide an inaccurate product value, or falsify customs documentation.

Customs duties and import charges paid directly to a carrier or government authority generally cannot be refunded by Dark Raven Hide.

10. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information during checkout.

Before submitting an order, please verify:

Recipient’s full name
Street address
Apartment, suite, unit, or building number
City and state or province
Postal or ZIP code
Country
Telephone number where requested
Email address

Dark Raven Hide is not responsible for delivery delays, failed delivery, or additional carrier charges caused by incorrect, incomplete, or outdated information supplied by the customer.

11. ADDRESS CHANGES

If you need to change your delivery address, email darkravenhides@gmail.com as soon as possible.

We will try to update the address while the order is still being processed, but a change cannot be guaranteed.

After an order has been dispatched:

Dark Raven Hide may be unable to change the address.
Any address change will depend on the carrier’s rules.
Additional carrier charges may apply.
Changing the destination country may not be possible.

Dark Raven Hide is not responsible for a package delivered to an incorrect address originally provided by the customer.

12. DELIVERY ATTEMPTS AND RECIPIENT AVAILABILITY

The carrier may require someone to be available at the delivery address.

Depending on the carrier and destination, the carrier may:

Make more than one delivery attempt
Leave a delivery notice
Redirect the package to a collection point
Ask the recipient to arrange redelivery
Return the package after unsuccessful delivery attempts

Customers should monitor tracking information and respond promptly to carrier notifications.

Dark Raven Hide is not responsible for delays caused by the recipient’s failure to arrange delivery or collect a package within the carrier’s required period.

13. SIGNATURE AND SAFE-PLACE DELIVERY

A signature may be required for certain orders or destinations.

If a signature is required, the carrier may not leave the package unattended.

Some carriers allow customers to authorize delivery to a porch, mailbox, reception area, neighbor, parcel locker, or another designated location.

These options are controlled by the carrier and may not be available in every destination.

If a customer authorizes the carrier to leave a package without a signature or in a selected location, responsibility for the package may transfer after the carrier completes the authorized delivery.

Dark Raven Hide cannot guarantee the security of a location selected by the customer.

14. SPLIT SHIPMENTS

An order containing multiple products may be shipped in more than one package.

This may happen when:

Products have different preparation times
Products are located at different fulfillment facilities
Carrier limits require separate packages
Separate shipment will prevent an unnecessary delay

There will be no additional standard shipping charge when an order is divided into multiple shipments.

Where available, separate tracking information will be provided for each package.

Receiving only part of an order does not necessarily mean another product is missing. Check all shipping confirmations and tracking information before contacting us.

15. DELAYED SHIPMENTS

If the estimated delivery period has passed:

Review the tracking information.
Check for a carrier notice or attempted delivery.
Confirm that the delivery address is correct.
Contact the carrier if additional information is requested.
Email darkravenhides@gmail.com if the issue remains unresolved.

Please include your order number and tracking number.

We will review the available information and, where appropriate, open an investigation with the carrier.

Carrier investigations may require additional time. A refund or replacement cannot always be issued while a package is still in transit or while an investigation is pending.

16. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

Check around the delivery location.
Ask household members, neighbors, building reception, or security staff.
Check mailboxes, porches, garages, parcel lockers, and designated safe locations.
Allow up to 48 hours because some carriers may scan a package shortly before physical delivery.
Contact the carrier for available delivery details.
Notify Dark Raven Hide if the package is still missing.

Dark Raven Hide will review the circumstances in good faith. However, we may not be responsible where the carrier confirms correct delivery to the supplied address or a location authorized by the customer.

This does not limit any mandatory consumer rights.

17. LOST PACKAGES

A package is not automatically considered lost because tracking has temporarily stopped updating.

Where a carrier confirms that a shipment has been lost in transit, Dark Raven Hide will review the circumstances and may offer:

A replacement
Reshipment
Store credit
A full or partial refund
Another appropriate resolution

The available resolution may depend on product availability, carrier findings, delivery information, insurance coverage, and applicable consumer rights.

18. DAMAGED PACKAGES OR PRODUCTS

If a parcel arrives visibly damaged, photograph the package before opening it wherever possible.

Please retain:

The product
Original product packaging
Shipping box or mailer
Shipping label
Protective packaging
Other contents received

Contact darkravenhides@gmail.com as soon as possible, preferably within 48 hours of delivery.

Include:

Your order number
Photographs of the outside packaging
Photographs of the shipping label
Photographs of the complete product
Close-up photographs of the damage
A description of the issue

Prompt reporting helps us investigate the issue with the carrier. It does not reduce any rights provided by applicable law.

Damaged products are also handled according to our Return & Refund Policy:

https://darkravenhide.com/pages/return-refund-policy

19. REFUSED, UNCLAIMED, AND UNDELIVERABLE ORDERS

A package may be returned when:

The customer refuses delivery
The address is incorrect or incomplete
The recipient is unavailable
The package is not collected
Customs charges are not paid
The carrier cannot access the delivery location
Delivery attempts are unsuccessful

If a package is returned, contact us to discuss reshipment or an applicable refund.

Where permitted by law, the actual costs of return transportation, address correction, customs handling, storage, or reshipment may be charged to the customer or deducted from the refund.

The free standard shipping originally provided by Dark Raven Hide does not cover costs caused by a refused, unclaimed, incorrectly addressed, or undeliverable order.

No arbitrary restocking fee will be charged.

20. SHIPPING RESTRICTIONS

Dark Raven Hide may decline or cancel an order when:

Shipping is prohibited by law
A carrier cannot serve the destination
Customs regulations prevent shipment
Fraud or security concerns cannot be resolved
The address cannot be verified
Delivery would violate an applicable trade restriction

If Dark Raven Hide cancels an order for one of these reasons, an applicable refund will be issued to the original payment method.

21. ORDER CHANGES AND CANCELLATIONS

To request an order change or cancellation, email darkravenhides@gmail.com as soon as possible.

We will try to accommodate the request, but changes or cancellations cannot be guaranteed after processing or preparation has begun.

Once an order has been dispatched, it cannot be cancelled through the standard cancellation process.

An eligible return after delivery will be handled according to our 15-day Return & Refund Policy:

https://darkravenhide.com/pages/return-refund-policy

22. EVENTS OUTSIDE OUR REASONABLE CONTROL

Dark Raven Hide is not responsible for a delay or failure caused by circumstances outside our reasonable control, including:

Natural disasters
Severe weather
War or civil unrest
Public-health emergencies
Government restrictions
Customs interruptions
Labor strikes
Transportation shutdowns
Carrier or system failures
Changes to international trade or import rules

We will make reasonable efforts to provide available information and assist customers when these circumstances affect a shipment.

23. STATUTORY CONSUMER RIGHTS

This policy explains our standard shipping and delivery procedures.

It does not exclude, restrict, or replace any mandatory consumer right or legal remedy available under applicable law.

Where a mandatory legal requirement conflicts with this policy, the applicable legal requirement will take precedence.

24. CONTACT DARK RAVEN HIDE

For shipping questions or assistance with an order:

Email: darkravenhides@gmail.com
Contact form: https://darkravenhide.com/pages/contact

Please include your order number and tracking number where available.

FREQUENTLY ASKED QUESTIONS

Do you offer worldwide shipping?

Yes. Dark Raven Hide ships to most destinations worldwide, subject to carrier availability, customs requirements, and applicable shipping restrictions.

Is standard worldwide shipping free?

Yes. Free standard worldwide shipping is included with every Dark Raven Hide order.

No minimum order value is required.

Express shipping and customs or import charges are not included in free standard shipping.

How long will my order take to arrive?

Standard processing normally takes approximately 5–7 business days.

Transit after dispatch normally takes approximately 5–7 business days, giving an estimated total of approximately 10–14 business days.

Will I receive tracking information?

Yes. Tracking information is normally provided after dispatch. It may take 24–48 hours for the first tracking update to appear.

Will I have to pay customs duties?

Possibly. Customs duties, import taxes, tariffs, and clearance charges are determined by the destination country and are the customer’s responsibility unless checkout expressly states that they are included.

Can I change my delivery address?

Contact us as quickly as possible. We may be able to update the address before dispatch, but an address change cannot be guaranteed after the carrier receives the package.

What should I do if my order is delayed?

Check the tracking information and carrier notifications first.

If tracking has not updated for more than seven business days, email us with your order number and tracking number.

What happens if my package is lost or damaged?

We will review the issue and, where appropriate, investigate it with the carrier before determining the available resolution.