Return & Refund Policy

At Dark Raven Hide, we want customers to order with confidence. This policy explains how returns, exchanges, replacements, and refunds are handled.

Last updated: September 29, 2026

RETURNS AT A GLANCE

  • Contact us within 15 calendar days of delivery.

  • Items must be unworn, unused, unwashed, unaltered, and returned with their original tags.

  • Items may be tried on indoors only for size and fit.

  • Customers are responsible for return shipping costs for size changes, unsuitable fit, or change-of-mind returns.

  • Dark Raven Hide covers reasonable return shipping costs when we send an incorrect item or when an item arrives damaged or is confirmed defective.

  • We do not charge a restocking fee for an approved return that meets this policy.

  • All returns require approval and return instructions before shipment.

  • To request a return, email darkravenhides@gmail.com or use our contact form.

1. RETURN WINDOW

You may request a return within 15 calendar days of receiving your order.

The return period begins on the date the order is delivered, as shown by the carrier’s tracking information where available.

After a return is approved, the item must be shipped within 7 calendar days using the instructions provided by Dark Raven Hide.

A request or return shipment submitted outside these periods may be declined unless a longer period is required by applicable law.

Please do not send an item back before receiving return approval and instructions from us.

2. RETURN ELIGIBILITY

A product may be eligible for return if:

  • It is unworn, unused, unwashed, and unaltered.

  • It has only been tried on indoors for size and fit.

  • It is free from stains, scratches, pet hair, makeup, deodorant, perfume, smoke, body odor, and other signs of use.

  • All original tags remain attached.

  • All belts, detachable trims, straps, accessories, protective covers, and other included components are returned.

  • The original packaging is included wherever reasonably possible.

  • You can provide the order number or another valid proof of purchase.

  • The return request is made within the applicable return period.

Wearing an item outdoors, using it for an event or photoshoot, washing it, applying leather-care products, altering it, or removing essential tags may make it ineligible for return.

3. NON-RETURNABLE ITEMS

The following items are not eligible for a change-of-mind return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

  • Gift cards

  • Products clearly identified as “Final Sale” before purchase

  • Items that have been worn, washed, altered, repaired, treated, or damaged after delivery

  • Items missing their original tags, packaging, components, or included accessories

A product will not be treated as non-returnable merely because it was purchased during a sale or with a promotional code unless it was clearly marked “Final Sale” before checkout.

4. NATURAL LEATHER, SUEDE, AND SHEARLING

Genuine leather, suede, and shearling are natural materials.

Variations in grain, pores, texture, shade, creasing, surface markings, density, and finish are part of their natural character.

Minor variations between a product and its photographs, or between two products made from natural materials, are not automatically manufacturing defects.

This does not exclude a claim where an item is materially different from its description, has significant undisclosed damage, or contains a genuine manufacturing defect.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at darkravenhides@gmail.com.

Reporting visible delivery damage within 48 hours helps us investigate the issue with the carrier. This request does not reduce any rights provided by applicable law.

Please provide:

  • Your name and order number

  • A clear description of the issue

  • Photographs of the complete product

  • Close-up photographs of the damage or defect

  • Photographs of the packaging and shipping label when delivery damage is involved

After reviewing the information, we may offer an appropriate replacement, exchange, repair, partial refund, or full refund.

If we confirm that Dark Raven Hide sent an incorrect item or that the product arrived damaged or defective, we will provide or reimburse a reasonable return shipping method.

6. SIZE AND FIT RETURNS

Please review the product description, selected size, available measurements, and sizing guidance before ordering.

An eligible item that does not fit may be returned or exchanged within the 15-day return period, provided it meets all product-condition requirements in this policy.

Unless the fit problem resulted from an incorrect item being sent, the customer is responsible for the cost of returning the original item.

7. EXCHANGES

Eligible size or product exchanges are accepted subject to product availability.

Contact us before returning the item so we can confirm availability and provide return instructions.

We cannot guarantee that a replacement size or product will remain available until the returned item has been received and approved.

If the requested replacement is unavailable, you may select another available product or receive an eligible refund.

Any price difference or applicable replacement shipping cost will be communicated before the exchange is completed.

8. SALE AND DISCOUNTED PRODUCTS

Products purchased during a sale or with a discount code remain eligible under our standard return conditions.

An item is non-returnable for change of mind only when it was clearly identified as “Final Sale” before purchase.

This restriction does not apply when an item arrives damaged, defective, incorrect, or materially different from its description.

9. RETURN SHIPPING COSTS

CUSTOMER-REQUESTED RETURNS

For a change of mind, unsuitable fit, or another reason not caused by Dark Raven Hide:

  • The customer is responsible for return shipping costs.

  • Any paid original shipping charge is not refundable unless required by law.

  • The customer should use a tracked and adequately insured shipping service.

  • Dark Raven Hide is not responsible for a customer-arranged return that is lost or damaged before reaching the approved return location.

RETURNS CAUSED BY OUR ERROR

For an incorrect, damaged, or confirmed defective item:

  • Dark Raven Hide will provide or reimburse a reasonable return shipping method.

  • An approved full refund will include any standard original shipping charge paid by the customer.

  • Any additional amount paid for express or premium shipping may not be refundable beyond the standard shipping amount unless required by law.

RESTOCKING FEES

Dark Raven Hide does not charge a restocking fee for an approved return that arrives in the condition required by this policy.

10. HOW TO START A RETURN

Step 1 — Contact Us

Email darkravenhides@gmail.com or use our contact form within 15 calendar days of delivery.

Include:

  • Your full name

  • Your order number

  • The product you want to return

  • The reason for the return

  • The requested replacement size or product, if applicable

  • Photographs when reporting damage, a defect, or an incorrect item

Step 2 — Receive Return Instructions

We will review your request and provide return instructions if the return is approved.

Do not send a package before receiving these instructions.

Step 3 — Prepare the Item

Place the item, its original tags, packaging, and all included components securely in suitable protective packaging.

Step 4 — Ship the Return

Ship the approved return within 7 calendar days of receiving the return instructions.

Use the approved return address and shipping instructions. Customer-arranged returns should be sent using a tracked shipping service.

Step 5 — Inspection and Resolution

After the return arrives, we will inspect it and notify you whether the refund, exchange, replacement, repair, or other agreed resolution has been approved.

11. RETURN ADDRESS

For security and accurate processing, the return address is provided only after a return request has been reviewed and approved.

Do not return an item to the address shown on the original shipping label or to an address found through another source unless Dark Raven Hide specifically instructs you to use it.

An unauthorized return may be delayed, rejected, or returned to the sender.

12. REFUNDS

We normally inspect a returned item within three business days of receiving it.

If a refund is approved, it will generally be submitted to the original payment method within three business days after inspection.

Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds to your account.

An eligible refund may include:

  • The approved product price

  • Applicable product taxes collected by Dark Raven Hide

  • Standard original shipping costs when the return results from our error or when required by law

For a customer-requested return, paid original shipping charges and return shipping costs are not refundable unless applicable law requires otherwise.

If only part of an order is returned, any original shipping charge will generally not be refunded.

We will notify you if a deduction is proposed because an item was returned incomplete or with handling beyond what was reasonably necessary to inspect its nature, characteristics, and fit.

Any deduction will be limited to the item’s documented loss in value where permitted by law.

13. RETURNS THAT DO NOT MEET THE CONDITIONS

If a returned item does not meet this policy, we may, where permitted by law:

  • Decline the return

  • Return the item to the customer at the customer’s cost

  • Deduct an amount reflecting a documented loss in value

  • Offer a partial refund or another reasonable resolution

We will contact you before taking an action that requires an additional payment.

14. CUSTOMS DUTIES AND IMPORT CHARGES

Customs duties, import taxes, brokerage fees, tariffs, and other charges paid directly to a carrier or government authority are not collected or controlled by Dark Raven Hide and generally cannot be refunded by us.

For information about reclaiming eligible import charges after a return, contact the customs authority or carrier in your country.

International customers must follow the customs and shipping instructions supplied with the approved return.

Packages incorrectly declared or sent with charges payable by the recipient may be delayed or rejected.

15. ORDER CHANGES AND CANCELLATIONS

Email darkravenhides@gmail.com as soon as possible if you need to change or cancel an order.

We will try to accommodate the request, but cancellation cannot be guaranteed after processing, preparation, or shipment has begun.

Once an order has been dispatched, it cannot be cancelled through the standard cancellation process. You may request a return after delivery if the item qualifies under this policy.

16. REFUSED, UNDELIVERABLE, AND UNCLAIMED ORDERS

If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to pay applicable import charges, or failure to collect the package, contact us so we can review the available options.

Where permitted by law, the actual cost of unsuccessful delivery, return transportation, address correction, or reshipment may be deducted from the refund or charged before the order is sent again.

No arbitrary restocking fee will be applied.

17. STATUTORY CONSUMER RIGHTS

This policy explains our standard return and refund procedures.

It does not exclude, restrict, or replace any mandatory consumer right or legal remedy available in the country or region where you live.

If applicable law provides a longer cancellation period, right of withdrawal, or another protection that conflicts with this policy, the mandatory legal requirement will apply.

18. CONTACT DARK RAVEN HIDE

For questions or to request a return, exchange, replacement, or refund:

Email: darkravenhides@gmail.com
Contact form: https://darkravenhide.com/pages/contact

Please include your order number and enough information for us to review your request efficiently.

FREQUENTLY ASKED QUESTIONS

Can I try on an item before deciding?

Yes. You may try it on indoors for size and fit, provided it remains clean, unworn outside, unaltered, and has its original tags attached.

Can I exchange an item for another size?

Yes, if the item meets the return conditions and the requested size is available. Customer-requested size exchanges may involve return or replacement shipping costs.

Can I return a sale item?

Yes. Discounted products follow the standard policy unless the product was clearly identified as “Final Sale” before purchase.

Do I need approval before sending a return?

Yes. Contact us within 15 calendar days of delivery and wait for return instructions. Do not send an item to the original sender address unless we specifically authorize it.

When will I receive my refund?

Approved refunds are generally submitted within three business days after inspection. Your payment provider may then require an additional 5–10 business days to post the funds.