Privacy Policy

Dark Raven Hide respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit darkravenhide.com, place an order, create an account, contact us, or otherwise interact with our online store.

Last updated: September 29, 2026

1. WHO WE ARE

Dark Raven Hide is the business operating this online store.

In this policy, “Dark Raven Hide,” “we,” “us,” and “our” refer to the store. “You” and “your” refer to customers, website visitors, account holders, and other individuals who interact with us.

Website: https://darkravenhide.com
Email: darkravenhides@gmail.com
Contact form: https://darkravenhide.com/pages/contact

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our store.

INFORMATION YOU PROVIDE

We may collect information that you provide directly, including:

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Order and transaction details

  • Products, sizes, quantities, and options selected

  • Account login details

  • Customer-support communications

  • Return, exchange, refund, and delivery-claim information

  • Product, package, or shipping-label photographs submitted for a claim

  • Reviews, feedback, or other content you choose to submit

  • Marketing and communication preferences

  • Information submitted through our contact form

PAYMENT INFORMATION

Payments are processed through Shopify and authorized payment providers.

Payment providers may collect payment-card, bank, billing, authentication, and transaction information required to process or verify a payment.

Dark Raven Hide does not require customers to send complete payment-card numbers, security codes, account passwords, or one-time authentication codes through email or our contact form.

Please do not send this information to us outside the secure checkout or payment process.

INFORMATION COLLECTED AUTOMATICALLY

When you visit or use our website, Shopify and authorized service providers may automatically collect:

  • IP address

  • Browser and device type

  • Device identifiers

  • General location derived from an IP address

  • Pages and products viewed

  • Products added to the cart

  • Referring website or source

  • Website search and browsing activity

  • Checkout interactions

  • Dates and times of visits

  • Cookie and similar technology identifiers

  • Information used for analytics, attribution, security, and fraud prevention

3. HOW WE COLLECT INFORMATION

We may collect personal information:

  • Directly from you

  • From your browser or device

  • Through cookies and similar technologies

  • From Shopify

  • From payment processors

  • From shipping, fulfillment, and delivery providers

  • From fraud-prevention and security services

  • From analytics, advertising, and marketing providers

  • When you interact with us through social media or another third-party platform

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and manage orders

  • Authorize and verify payments

  • Prepare, ship, and track purchases

  • Provide order confirmations and transactional updates

  • Respond to product, sizing, order, delivery, and customer-service enquiries

  • Handle returns, exchanges, refunds, and delivery claims

  • Maintain customer accounts

  • Detect, investigate, and prevent fraud, misuse, and security incidents

  • Protect our website, customers, and business

  • Improve our products, website content, and customer experience

  • Understand website performance and customer interactions

  • Personalize website content and product recommendations

  • Send marketing communications where permitted

  • Measure and improve advertising and marketing performance

  • Comply with legal, tax, accounting, and regulatory requirements

  • Enforce our Terms & Conditions and store policies

  • Establish, exercise, or defend legal claims

5. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

  • Contract: To process an order, receive payment, deliver a product, handle a return, or provide requested customer support.

  • Consent: For optional marketing, non-essential cookies, or another purpose for which consent is requested.

  • Legal obligation: To comply with tax, accounting, consumer-protection, fraud-prevention, or other legal requirements.

  • Legitimate interests: To operate and improve our store, prevent fraud, secure our services, understand website performance, and communicate with customers, provided those interests are not overridden by your rights.

  • Legal claims: To establish, exercise, or defend our legal rights.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies, pixels, local storage, and similar technologies.

These technologies may be used for:

  • Essential website operation

  • Cart and checkout functionality

  • Customer-account login

  • Security and fraud prevention

  • Remembering preferences

  • Website analytics

  • Performance measurement

  • Marketing attribution

  • Advertising and personalization

Where required by law, non-essential cookies will be used only after appropriate consent.

You can manage available choices through our cookie banner or your browser settings.

Blocking essential cookies may prevent parts of the website, customer account, cart, or checkout from working correctly.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when reasonably necessary.

SHOPIFY

Our store is hosted and powered by Shopify. Shopify processes customer information to provide ecommerce, checkout, hosting, security, analytics, and related services.

PAYMENT PROVIDERS

Payment processors, banks, card networks, fraud-prevention providers, and financial-service providers may receive information required to process and secure transactions.

SHIPPING AND FULFILLMENT PROVIDERS

Carriers, fulfillment partners, customs services, and delivery providers may receive the name, address, contact details, and order information necessary to prepare and deliver a purchase.

TECHNOLOGY AND BUSINESS PROVIDERS

We may use providers that support:

  • Website hosting and operation

  • Customer service

  • Email delivery

  • Analytics

  • Product reviews

  • Advertising and marketing

  • Fraud prevention

  • Security

  • Data storage

  • Professional and legal advice

These providers receive information relevant to the services they perform.

LEGAL AND SAFETY REASONS

We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to valid legal process

  • Investigate fraud or security incidents

  • Protect customers or other individuals

  • Enforce our agreements and policies

  • Protect the rights, property, and security of Dark Raven Hide

BUSINESS TRANSACTIONS

Information may be disclosed as part of a proposed or completed merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business, subject to applicable legal safeguards.

8. SHOPIFY CONSUMER SERVICES

Shopify generally processes customer information on our behalf when providing services for our store.

Shopify may also process information independently when you use Shopify consumer services such as Shop or Shop Pay. Those services are governed by Shopify’s own terms and privacy policy.

You can review Shopify’s Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

9. ADVERTISING AND DATA-SHARING CHOICES

Dark Raven Hide does not sell personal information in exchange for money.

However, certain uses of advertising cookies, analytics technologies, or marketing providers may be legally classified as “selling,” “sharing,” or “targeted advertising” in some jurisdictions.

Where applicable, you may opt out through:

  • Our cookie banner

  • A privacy or data-sharing opt-out page displayed by our store

  • A recognized browser-based privacy preference, such as Global Privacy Control, where supported and legally required

  • An unsubscribe link in a marketing email

  • A request sent to darkravenhides@gmail.com

We will not unlawfully discriminate against you for exercising an applicable privacy right.

10. MARKETING COMMUNICATIONS

We may send promotional emails when you have requested them or when otherwise permitted by applicable law.

You can unsubscribe by:

Unsubscribing from marketing does not prevent essential messages relating to an order, payment, delivery, return, customer-service request, security issue, or policy update.

11. INTERNATIONAL DATA TRANSFERS

Dark Raven Hide, Shopify, and other service providers may process or store personal information in countries other than the country where you live.

Privacy and data-protection laws may differ between countries.

Where required, appropriate legal safeguards will be used for international transfers, such as contractual protections, adequacy decisions, or another legally recognized transfer mechanism.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • The duration of our relationship with you

  • Whether you maintain a customer account

  • Order and customer-service requirements

  • Tax and accounting obligations

  • Fraud and security concerns

  • Return, refund, warranty, and dispute periods

  • Applicable limitation periods

  • Legal and regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where required by law.

13. INFORMATION SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure.

Our website uses HTTPS encryption when information is transmitted between your browser and the website.

No internet transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for using strong passwords and protecting their account, email, and device information.

14. YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

  • Know what personal information we collect

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Restrict certain processing

  • Object to certain processing

  • Receive a portable copy of eligible information

  • Withdraw consent

  • Opt out of direct marketing

  • Opt out of sale, sharing, or targeted advertising where applicable

  • Limit certain uses of sensitive personal information

  • Appeal a decision concerning a privacy request where applicable

  • Submit a complaint to an appropriate data-protection authority

  • Receive equal service and not be unlawfully discriminated against for exercising your rights

These rights may be subject to exceptions and verification requirements under applicable law.

15. HOW TO EXERCISE YOUR RIGHTS

To submit a privacy request, email darkravenhides@gmail.com with the subject line Privacy Request.

Please explain the right you want to exercise and provide enough information for us to identify the relevant account, order, or transaction.

We may need to verify your identity before completing a request. We will request only the information reasonably necessary for verification.

An authorized agent may submit a request where permitted by law, but we may require evidence of the agent’s identity and authority.

We will respond within the timeframe required by applicable law.

16. AUTOMATED PROCESSING AND FRAUD PREVENTION

Shopify, payment providers, and security services may use automated tools to identify fraud, suspicious transactions, security risks, or unusual activity.

These tools may analyze transaction, device, location, account, and behavioral information.

An order may be delayed, reviewed, placed on hold, or cancelled if it presents a significant security or fraud risk.

Where applicable law provides rights relating to solely automated decisions with significant effects, you may contact us to request further information or human review.

17. CHILDREN’S PRIVACY

Our website is not directed to children under 16, and we do not knowingly collect personal information from children in violation of applicable law.

Individuals who have not reached the legal age required to enter into a purchase agreement in their location should use the website only with the involvement and permission of a parent or legal guardian.

If you believe that a child has provided personal information to us, contact darkravenhides@gmail.com. We will review the report and take appropriate deletion or restriction steps where required.

18. REVIEWS AND PUBLIC CONTENT

Where review or public-comment features are available, information intentionally included in a public review, comment, or social-media post may be visible to other people.

Do not publish information that you want to keep private.

Photographs, order details, or other information sent privately for customer support, returns, refunds, or delivery claims will not be treated as public review content.

19. THIRD-PARTY WEBSITES

Our website may contain links to independent third-party websites or services.

We do not control the privacy, security, availability, or content practices of independent third parties.

Review their privacy policies before providing them with personal information.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our store, services, technology, legal requirements, or data-handling practices.

The revised policy will be published on this page with an updated date.

Where required by law, we will provide additional notice of a material change.

21. CONTACT DARK RAVEN HIDE

For privacy questions, concerns, or requests:

Dark Raven Hide
Website: https://darkravenhide.com
Email: darkravenhides@gmail.com
Contact form: https://darkravenhide.com/pages/contact

For a privacy-rights request, use the email subject line Privacy Request.