Terms & Conditions

Welcome to Dark Raven Hide.

These Terms & Conditions govern your access to and use of the Dark Raven Hide website, including orders placed and products purchased through our online store.

By accessing this website, creating an account, submitting an order, or purchasing a product, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use the website or place an order.

Last updated: September 29, 2026

1. ABOUT DARK RAVEN HIDE

Dark Raven Hide is the trading name used for the online store available at darkravenhide.com.

Throughout these Terms, “Dark Raven Hide,” “we,” “us,” and “our” refer to the business operating this online store. “You” and “your” refer to a visitor, customer, account holder, or other user of the website.

Dark Raven Hide offers leather apparel, outerwear, fashion garments, and other products currently displayed on the website.

Website: https://darkravenhide.com
Email: darkravenhides@gmail.com

2. RELATED STORE POLICIES

These Terms should be read together with our:

Return & Refund Policy: https://darkravenhide.com/pages/return-refund-policy
Shipping & Delivery Policy: https://darkravenhide.com/pages/shipping-delivery
Privacy Policy: https://darkravenhide.com/pages/privacy-policy
Size Guide: https://darkravenhide.com/pages/size-guide
Product-specific information displayed before purchase

These policies form part of the agreement between you and Dark Raven Hide where applicable.

If a product page contains a specific term that differs from a general term in these Terms, the product-specific term will apply to that product where it is lawful and was clearly disclosed before purchase.

Nothing in these Terms limits a mandatory consumer right that cannot legally be excluded.

3. ELIGIBILITY TO USE THE WEBSITE

You must be legally capable of entering into a binding agreement to place an order through this website.

If you have not reached the legal age required to enter into a contract in your location, you may use the website only with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that:

The information you provide is accurate and complete.
You are authorized to use the selected payment method.
Receiving and importing the selected products is lawful in your location.
You are purchasing the products for lawful purposes.

We may refuse or cancel an order where these requirements are not met.

4. CUSTOMER ACCOUNTS

You may be able to browse or purchase products without creating an account.

Where an account is created, you are responsible for:

Providing accurate information
Keeping your account details current
Protecting your password and login information
Restricting unauthorized access to your device or account
Notifying us of suspected unauthorized activity

You must not share or use an account in a way that facilitates fraud, misuse, unauthorized purchases, or unlawful activity.

We may suspend or restrict an account where we reasonably suspect fraud, security threats, unlawful activity, or a serious violation of these Terms.

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product titles, descriptions, photographs, materials, specifications, measurements, colors, prices, and other information are accurate.

Minor differences may occur because of:

Screen and display settings
Lighting used during photography
Image compression or editing
Natural characteristics of leather, suede, shearling, and hides
Individually finished or handmade details
Production-batch variations
Reasonable measurement tolerances

Product images represent the design and general appearance of an item. Accessories, styling pieces, or background objects shown in an image are not included unless the product description expressly states otherwise.

We reserve the right to correct an error, inaccuracy, or omission and to update product information where reasonably necessary.

6. NATURAL LEATHER, SUEDE, AND SHEARLING

Leather, suede, shearling, and other animal-derived materials are natural products.

Variations in grain, pores, texture, shade, creasing, density, markings, scars, surface appearance, and finish may form part of the material’s natural character.

These normal variations do not automatically constitute a defect.

Natural leather products may develop creases, patina, softness, or other changes in appearance through ordinary wear.

Customers are responsible for following the applicable care instructions and using suitable leather-care methods.

This section does not exclude a claim where a product has a genuine manufacturing defect, arrives damaged, or is materially different from its description.

7. COLORS AND DISPLAY DIFFERENCES

We make reasonable efforts to display product colors accurately.

The color shown on your screen may differ slightly from the physical product because of:

Monitor calibration
Device and display settings
Photography lighting
Image processing
Natural material variations
Individually applied finishes

A minor color difference resulting from these factors is not automatically a product defect.

If an item is materially different from the color or product ordered, contact us according to our Return & Refund Policy.

8. SIZE, FIT, AND MEASUREMENTS

Customers are responsible for reviewing the product description, selected size, available measurements, fit information, and sizing guidance before placing an order.

Sizes and fits may vary between products and designs.

An item described as fitted, regular, relaxed, cropped, oversized, or another silhouette should be selected with that intended fit in mind.

Measurements are approximate and may be subject to reasonable manufacturing tolerances.

If a product page provides measurements or sizing instructions that differ from our general Size Guide, follow the product-specific information.

An eligible size-related return or exchange is handled according to our Return & Refund Policy.

Unless the sizing issue results from an incorrect item sent by Dark Raven Hide, the customer is responsible for applicable return shipping costs.

9. FASHION AND PROTECTIVE-EQUIPMENT DISCLAIMER

Unless a product page expressly states that an item has been tested and certified as protective equipment, Dark Raven Hide products are sold as fashion apparel.

A motorcycle-inspired, aviator, flight, workwear, Western, tactical-inspired, or similar design should not be assumed to provide certified protection against:

Motorcycle accidents
Impact
Abrasion
Fire or extreme heat
Chemicals
Hazardous working conditions
Ballistic threats
Other personal-safety risks

Customers should use properly certified protective equipment for activities that require professional or technical protection.

10. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to a cart does not reserve it or guarantee that it will remain available.

If a product becomes unavailable after an order is submitted, we may:

Contact you with alternative options
Offer a replacement where appropriate
Delay fulfillment with your agreement
Cancel the unavailable portion of the order
Cancel the entire order where necessary

If we cancel an item after receiving payment, the applicable amount will be refunded to the original payment method.

11. PRICES AND CURRENCY

Product prices are displayed in the currency shown on the website or at checkout.

If a currency-conversion feature is available, converted prices may be estimates.

Your payment provider may apply its own exchange rate, foreign-transaction fee, or other charge.

We may change prices at any time before an order is accepted.

A later price reduction, promotion, or discount does not automatically entitle a customer to a refund of the difference on a previously accepted order.

The final product price and applicable charges will be displayed before the order is submitted.

12. TAXES, CUSTOMS DUTIES, AND IMPORT CHARGES

Taxes collected directly by Dark Raven Hide will be displayed during checkout where applicable.

International orders may also be subject to:

Customs duties
Import taxes
Tariffs
Brokerage charges
Clearance fees
Other charges imposed by the destination country

Unless checkout expressly states that these charges are included:

They are not included in the product price.
They are not included in free standard shipping.
They are the recipient’s responsibility.

Dark Raven Hide cannot control or predict the amount of these charges.

Customers are responsible for checking applicable import rules and charges before ordering.

We will not falsify customs documentation, reduce the declared value, or incorrectly declare a commercial order as a gift.

13. PROMOTIONS AND DISCOUNT CODES

Promotions, discount codes, gifts, and special offers may be subject to additional conditions displayed when the offer is made.

Unless otherwise stated:

A promotion cannot be combined with another offer.
A discount has no cash value.
A discount cannot be applied after an order is submitted.
A code may expire or be limited to selected products, customers, or locations.
A code must be used lawfully and for its intended purpose.
A promotion may be withdrawn before an eligible order is placed.

We may reject or cancel the use of a promotion where it was obtained, distributed, or applied through fraud, technical exploitation, or another unauthorized method.

14. PLACING AN ORDER

Submitting an order constitutes an offer to purchase the selected products under these Terms.

Before submitting an order, you are responsible for reviewing:

The selected product
Size and other options
Quantity
Price and currency
Delivery address
Billing information
Shipping method
Applicable charges
Relevant store policies

An automated acknowledgement or order-confirmation email confirms that we received your order. It does not necessarily mean that the order has been accepted for preparation or fulfillment.

An order is accepted when we begin fulfillment, dispatch the product, or otherwise expressly confirm acceptance.

15. ORDER REFUSAL OR CANCELLATION BY DARK RAVEN HIDE

We may refuse, place on hold, or cancel an order where reasonably necessary, including when:

A product is unavailable.
A price or product listing contains a material error.
Payment cannot be authorized or verified.
Fraud or unauthorized activity is suspected.
Customer or delivery information is inaccurate or incomplete.
The order appears intended for unlawful use.
Importing or delivering the product would violate applicable law.
A destination cannot be served by our shipping partners.
The order violates these Terms.
A technical issue has affected the transaction.
An unusually large quantity suggests unauthorized resale or misuse.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

16. CUSTOMER-REQUESTED CHANGES AND CANCELLATIONS

If you need to change or cancel an order, email darkravenhides@gmail.com as soon as possible.

We will try to accommodate the request but cannot guarantee a change or cancellation after processing, preparation, or shipment has begun.

Once an order has been dispatched, it cannot be cancelled through the standard cancellation process.

An eligible return after delivery will be governed by our Return & Refund Policy.

17. CUSTOMER INFORMATION AND DELIVERY ADDRESS

You agree to provide accurate, complete, and current information when placing an order.

This includes:

Full name
Billing information
Email address
Telephone number where requested
Complete delivery address
Any information reasonably required for payment or delivery

You are responsible for checking this information before submitting the order.

Dark Raven Hide is not responsible for a delay, failed delivery, or additional carrier charge caused by incorrect or incomplete information supplied by the customer.

Contact us as quickly as possible if an address correction is required. An address change cannot be guaranteed after dispatch.

18. PAYMENTS

Payment must be made using a method offered at checkout.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
The payment information is accurate.
Sufficient funds or credit are available.
The transaction is not fraudulent or unlawful.

Payments may be processed by Shopify or another authorized payment provider.

Payment providers may apply their own terms, verification procedures, fraud controls, and privacy practices.

An order may be delayed, declined, placed on hold, or cancelled if payment cannot be authorized or reasonably verified.

19. FRAUD PREVENTION AND VERIFICATION

To protect customers and our business, an order may be subject to automated or manual fraud-prevention checks.

We may request reasonable additional information to verify:

The identity of the purchaser
Authorization to use a payment method
Billing or delivery information
Unusual order activity

Do not send a complete payment-card number, card security code, account password, or one-time authentication code by email or through our contact form.

If requested verification is not completed within a reasonable period, the order may be cancelled and any applicable payment refunded.

20. PRICING AND LISTING ERRORS

Despite reasonable care, a product may occasionally be listed with an incorrect price, description, image, availability status, promotion, or specification.

Where an error is obvious or materially affects the transaction, we may contact you before accepting the order.

You may be offered the choice to proceed using the corrected information or cancel the affected item.

We will not knowingly fulfill an order using materially incorrect information merely because an automated acknowledgement was sent.

21. SHIPPING AND DELIVERY

Shipping options, processing periods, tracking, delivery estimates, customs procedures, address changes, delayed shipments, and undeliverable orders are governed by our Shipping & Delivery Policy:

https://darkravenhide.com/pages/shipping-delivery

Delivery estimates are not guaranteed delivery dates.

Customers are responsible for:

Providing a complete and accurate delivery address
Monitoring tracking information
Responding to carrier notifications
Paying applicable customs charges
Complying with destination-country import requirements

Risk and responsibility for the product will transfer as required by applicable law.

Nothing in this section overrides mandatory consumer protections relating to delivery or passing of risk.

22. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, replacements, and refunds are governed by our 15-day Return & Refund Policy:

https://darkravenhide.com/pages/return-refund-policy

An eligible return request must be submitted within 15 calendar days of delivery.

Return eligibility may depend on:

The reason for the return
The time elapsed since delivery
The product’s condition
Whether original tags remain attached
Whether all included components are returned
Whether the item was clearly marked “Final Sale”
Applicable consumer law

Customers must obtain return instructions before sending an item.

Sending an item to the original sender address without authorization may delay or prevent correct processing.

23. PRODUCT CARE AND CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing and following applicable product-care instructions.

Leather, suede, and shearling products should not be machine washed, soaked, tumble dried, bleached, or exposed to unsuitable cleaning products unless the product instructions expressly state otherwise.

Damage caused by:

Incorrect cleaning
Improper storage
Unauthorized alteration or repair
Excessive moisture or heat
Chemical exposure
Misuse
Normal wear and tear

may not constitute a manufacturing defect.

Where appropriate, use a professional cleaner experienced with the relevant leather or material.

24. ACCEPTABLE WEBSITE USE

You may use the website only for lawful personal shopping and informational purposes.

You must not:

Use the website for fraud or unlawful activity
Submit false, misleading, or impersonated information
Attempt to access another customer’s account
Interfere with the website’s security or operation
Introduce viruses, malware, or harmful code
Circumvent access controls or security measures
Harvest customer or website data without authorization
Abuse promotions, checkout systems, reviews, or payment processes
Use automated tools to overload or improperly extract information from the website
Infringe intellectual-property, privacy, or other legal rights
Use the website to threaten, harass, exploit, or harm another person

Legitimate search-engine indexing and other activity expressly authorized by Dark Raven Hide are not prohibited.

25. INTELLECTUAL PROPERTY

Unless otherwise stated, website content—including the Dark Raven Hide name, logos, branding, photographs, product images, descriptions, graphics, text, layouts, design elements, and other materials—is owned by or licensed to Dark Raven Hide.

You may access and view this content for personal, non-commercial use.

Without prior written permission, you may not:

Reproduce or republish protected content
Use product images for another store or listing
Copy product descriptions for commercial purposes
Modify or create unauthorized derivative works
Distribute, sell, license, or commercially exploit website content
Use our branding in a way that suggests an unauthorized relationship

Nothing in these Terms transfers ownership of any intellectual-property right to you.

26. REVIEWS AND CUSTOMER CONTENT

Where available, you may submit reviews, photographs, feedback, comments, or other content.

You must not submit content that:

Is knowingly false or misleading
Contains unlawful, abusive, discriminatory, or threatening material
Infringes another person’s intellectual-property or privacy rights
Contains malware, spam, or unauthorized advertising
Reveals confidential information
Misrepresents your experience with a product

You retain ownership of content you create.

By intentionally submitting content for publication, you grant Dark Raven Hide a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and share that content for operating and promoting our business.

This license does not apply to private customer-service communications, payment information, or photographs submitted only to process a return or investigate a problem.

We may moderate or remove published content where reasonably necessary, but we are not required to publish every submission.

27. ELECTRONIC COMMUNICATIONS

By using the website or placing an order, you agree to receive transactional communications relating to:

Order confirmations
Payment or verification issues
Preparation and fulfillment
Shipping and tracking
Returns and refunds
Customer-service requests
Important changes affecting an order

Marketing communications will be sent only where permitted and according to the preferences or consent associated with your email address.

You may unsubscribe from marketing messages without affecting essential transactional communications.

28. PRIVACY AND COOKIES

Our collection and handling of personal information are governed by our Privacy Policy:

https://darkravenhide.com/pages/privacy-policy

The website may use cookies and similar technologies for essential operation, security, analytics, personalization, advertising, and other disclosed purposes.

Where legally required, customers will be provided with appropriate cookie information and choices.

29. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services provided by third parties, including:

Shopify
Payment processors
Shipping carriers
Analytics providers
Review services
Social-media platforms
Advertising and marketing providers

Third-party services may operate under their own terms and privacy policies.

Dark Raven Hide is not responsible for the independent content, availability, security, or practices of a third-party website that we do not control.

A link does not necessarily constitute an endorsement.

30. WEBSITE AVAILABILITY

We aim to keep the website accessible and accurate, but we do not guarantee uninterrupted or error-free availability.

We may reasonably:

Perform maintenance
Correct errors
Update content
Change website features
Suspend affected services
Remove discontinued products
Respond to security or legal concerns

We are not responsible for a temporary interruption caused by maintenance, service-provider failure, internet disruption, security concerns, or circumstances outside our reasonable control.

31. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free.
Every product will remain available.
Every minor website error will be corrected immediately.
Website content will be suitable for every individual purpose.

This section does not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

32. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the maximum extent permitted by law, Dark Raven Hide will not be responsible for indirect, incidental, special, or consequential loss arising from:

Use or inability to use the website
Unauthorized access caused by a customer’s failure to secure an account
Reliance on information outside the product description and published policies
Events outside our reasonable control
Use of a fashion product as professional protective equipment
Failure to follow applicable care or safety instructions

Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Mandatory consumer rights remain unaffected.

33. INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable costs resulting from:

Your unlawful use of the website
Your material violation of these Terms
Your infringement of another person’s rights
Fraudulent or intentionally misleading information submitted by you

This section does not apply where the loss was caused by Dark Raven Hide or where applicable consumer law does not permit such a requirement.

34. EVENTS OUTSIDE OUR REASONABLE CONTROL

Dark Raven Hide is not responsible for delay or failure caused by circumstances outside our reasonable control, including:

Natural disasters
Severe weather
War or civil unrest
Public-health emergencies
Government restrictions
Customs interruptions
Labor disruptions
Transportation shutdowns
Carrier or service-provider failures
Internet, platform, or payment-system outages
Changes to international trade or import requirements

We will make reasonable efforts to provide available information and assist affected customers.

35. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

36. NO WAIVER

If Dark Raven Hide does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

A waiver will apply only when it is expressly provided in writing.

37. TERMINATION OR RESTRICTION

We may restrict or terminate access to the website or a customer account where reasonably necessary because of:

Fraud or suspected fraud
Security threats
Unlawful activity
Abuse of the website
A serious or repeated violation of these Terms

Termination does not affect rights or obligations that arose before termination.

38. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our store, products, services, technology, policies, or legal requirements.

The revised Terms will be published on this page with an updated date.

Changes will not retroactively remove rights that have already arisen under an accepted order unless permitted by applicable law.

39. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to Dark Raven Hide and the relevant transaction, subject to any mandatory consumer protections in the customer’s country or region.

Nothing in these Terms prevents a customer from using a mandatory legal remedy or consumer-protection right available under applicable law.

Where a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the issue in good faith.

40. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and any product-specific terms disclosed before purchase, form the agreement between you and Dark Raven Hide concerning your use of the website and purchase of products.